Abstract: Aviation is one of the primary mediums of long distance commutation. Aviation industry
invests a major share of their fund towards satisfaction of their clients and customers. The current
study analyses the customer satisfaction of flyers with Indigo airline. The geographical scope of the
study extends to all the available Indigo Airlines customers with a special reference to CIAL. The
theoretical scope of the study includes the perception of passengers, passenger behavior,
satisfaction of passenger etc. The survey finally observes that how effectively the airlines influence
its passengers. Taking Cochin International Airport as the special reference, passenger satisfaction
of the Indigo airlines is evaluated. It is found that the passengers give equal importance to the
compassionate attitude of the staff along with other technical aspects associated with flying in
order to book an optimal airline of choice